FAQs
Q) How do I know my shoe size?
A) To determine your shoe size, measure the length of your foot from heel to toe. You can use a ruler or a shoe sizing chart. Once you have your measurement, refer to the size chart on our website to find your corresponding shoe size.
Q) What is the difference between full-grain and top-grain leather?
A) Full-grain leather is the highest quality leather, as it is the top layer of the hide. It is strong, durable, and develops a beautiful patina over time. Top-grain leather is also a high-quality leather, but it is sanded to remove imperfections, resulting in a smoother finish.
Q) How can I contact customer service?
A) You can contact our customer service team by email sales@triplemfootwear.com or Contact Us. We are available 9am to 6pm to assist you with any questions or concerns.
Q) Are your shoes waterproof?
A) While our leather shoes are water-resistant, they are not completely waterproof. For added protection in wet conditions, we recommend using a high-quality leather protector spray.
Q) How often should I polish my leather shoes?
A) It's recommended to polish your leather shoes every 2-4 weeks to maintain their shine and protect the leather.
Q) Can I use shoe polish on suede shoes?
A) No, shoe polish is not suitable for suede. Use a suede brush to remove dirt and a suede eraser to remove stains.